Services and orders

We provide hotel operations consulting and implementation support in four areas: housekeeping scheduling, inventory management, staff training and cost control. Each engagement is defined in a written scope that you confirm before work begins. Nothing on this website is an offer; a contract exists only when a scope is confirmed.

Prices and payment

Work is quoted in € per project or work scope. The quoted price is confirmed in writing with the scope. Payment terms and invoice schedule are set out in that scope confirmation.

Performance

Consulting work is delivered against the confirmed scope; reviews are conducted on the materials and access you provide. On-site work, where agreed, is arranged per property.

Cancellation and changes

Cancellation, rescheduling and refunds follow the terms in the written scope confirmation for that engagement. Until a scope is confirmed, no fees are due.

No guaranteed results

Recommendations are based on the information available at the time of the review. We do not guarantee savings percentages or operational outcomes; figures before and after the work are your own operating figures.

Liability

Our liability for any engagement is limited to the fees paid for that engagement, except where liability cannot be limited by law.

Complaints

Complaints about any engagement go first to support@korekmgmt.org (or KOREK MANAGEMENT LIMITED, registered office Suite4 Sherborne Court, 180-186 Cromwell Road, London, United Kingdom, SW5 0SS), and we will respond and seek to resolve them directly.

Governing law

Unless the written scope says otherwise, engagements are subject to the law of England and Wales, where the company is registered. Nothing in these terms limits any mandatory rights you have under the law that applies to you.